If you need assistance with your username or password, please contact the ITS Service Desk. The Service Desk staff will need your first name, last name, and university ID (not your Social Security Number, starts with 918). Please specify that you are attempting to login to Blackboard Learn.
Hours: Monday-Friday, 8am-5pm Pacific Time
If you need to upload a video into your Blackboard class, you can either create it using your preferred video recording program or you can record it directly in Blackboard using the Kaltura tool. Even if you record it using your own program, you will need to upload it using Kaltura.
The steps for doing this process have changed recently. There was an option labeled "Webcam Recording" that we had to remove because it was no longer supported by Kaltura and would not work for most people. You'll use CaptureSpace Lite now to record directly in the Kaltura tool. The steps are outlined in the document in the below link.
(Please copy and paste the below web address into a browser. Blackboard will not allow you to open this link directly from here.)
An update to Blackboard in December changed the way students view assignment comments made directly on the displayed assignment.
After opening your graded assignment, you may notice that your instructor made comments directly on the document. If they did, you should follow the steps outlined in the link below to view them. If your instructor only made comments in the feedback box on the right side though, you will not need to use these directions.
(Copy and paste the below web address into a browser. Blackboard will not allow you to open this link directly from here.)
Please avoid using Internet Explorer with Blackboard. We have found that many unexplained problems are resolved by using a different browser. You can use it if you really prefer that browser, but switch to a different browser if you start having problems in Blackboard. Even though Blackboard should work with all browsers, we have discovered that it is best to use Mozilla Firefox, Chrome or Safari. Note that Internet Explorer is not installed by default on Windows 10 computers. The browser that is installed by default now is called Microsoft Edge. This new browser could also have some issues with Blackboard but may work better than Internet Explorer.
Any time you have a problem in Blackboard, you should try another browser to see if it fixes the issue. We often switch between Firefox and Chrome when we find that something won't work in one browser. All browsers are updated frequently and some features may not work as well right after they are updated, but in a few days the issue may go away.
Please be aware that there are two items that may cause students to not see upcoming items that are due.
My Grades - Please do not use this area as your method of watching for upcoming items that are due. It does not list any item that has specific availability dates set up. So if your instructor has an item set to not display until a future day, you will not see it listed in the My Grades area until that day arrives. Also if you don't turn in an item that had specific dates it was available, you won't see the missed item in your My Grades area. You should use the class syllabus to track due dates
Calendar - The calendar tool is not used in all classes. Some faculty may even hide it from you in their class. However you can still see a global calendar, which lists all of your classes, in a couple of areas outside of your class such as on the first page you see after logging into Blackboard. Only items that have a due date assigned to them will show in this calendar. Even then some items may not display depending on the settings for that item. If you choose to view the calendar, be aware that not every item may be listed and definitely don't rely on it for any class that you don't see the calendar option displaying when you open the class. The syllabus is the best item to use to track what is due.
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