If you need assistance with your Blackboard Learn ID or password, please email email@example.com or call ITS Helpdesk at (541) 885-1470, Monday through Friday, 8 a.m. to 5 p.m. Pacific Time. The Helpdesk staff will need your first name, last name, and student ID (not your Social Security Number). Please specify that you are attempting to login to Blackboard Learn.
Every Wednesday morning between 4:00 a.m and 5:00 a.m. Pacific Time, Blackboard will be offline. This is to allow us to perform Windows updates, install Blackboard updates and to do weekly database maintenance on the Blackboard Learn servers. Please be aware that Blackboard will not be available during this hour. Faculty should avoid any development in their classes and students should avoid test taking and assignment submission around this time frame.
Please be aware that there are two items that may affect students using Blackboard at Oregon Tech. One of the issues is also affecting all other universities using the last four versions of Blackboard, so we're not alone. Both of these issues will be fixed by Blackboard at some point, but we don't know when.
My Grades - Please do not use this area as your method of watching for upcoming items that are due. It does not list any item that has specific dates available set up. So if your instructor has an item set to not display until a future day, you will not see it listed in the My Grades area until that day arrives. Also if you don't turn in an item that had selected dates available, you won't see the missed item in your My Grades area. You should use the class syllabus, and the calendar if your instructor uses it, to track due dates
Submitting Assignments - If an assignment link is listed inside of an area like Course Materials, you may notice an odd screen after submitting your assignment. If the page that the assignment is listed has the Table of Contents menu listed on the side, that menu will move itself and land right on top of your submitted assignment. Your instructor will not have this problem viewing your submitted assignment. If you want to see the assignment with the correct view, go to the My Grades area and click the name of the assignment. It will display correctly there.
Oregon Tech Online
We will be taking Blackboard offline during the winter break for about one week. We anticipate that Blackboard will be unavailable starting Wednesday, December 28, through Thursday, January 5.
Students usually don’t have access to their winter classes until Monday, January 9, so this will not affect most students. If you have been given special access to a class that extends into this time frame, please be aware that you will not be able to get into your Blackboard class for these days and plan accordingly.
We are taking Blackboard offline so that we can move to servers that will be managed by Blackboard staff instead of using our own servers located on campus. The benefits we’ll get from switching are that we’ll have back-up servers located in a separate location from the live servers to be better prepared for a disaster. The other benefit we’ll have is that someone from Blackboard will be watching our servers 24/7 to hopefully notice and fix any issues before we even know there is a problem. Currently, we have only one person in the ITS department who monitors and updates our Blackboard server.